Course Registration and Policies

Instructor-Led Training Courses

ISA classroom and online training class sizes are limited so we can provide the appropriate level of individual attention to each student. We recommend you register early to ensure your spot, as courses frequently fill to capacity. Instructor-led training course attendees receive the following:

  • Course materials to support lecture and lab exercises, and serve as reference material at work
  • Textbooks and other supplemental reference materials that may be included
  • Certificate of course completion*
  • Credit for Continuing Education Units (CEUs) or Professional Development Hours (PDHs)*

*Received upon successful course completion

Registration Confirmation

Registration is on a first-come, first-serve basis. Once your order has been processed, you will receive an email which includes registration confirmation and specific instructions for the time and location of each course you registered for. If you do not receive a confirmation email or if you have additional questions prior to your course, please contact ISA customer service at +919-549-8411 or

Multi-Registration Discount

Save with ISA group rates by taking multiple courses or registering several people at the same time. Group rates apply in the following scenarios:

  • You register for multiple courses in the same order
  • You and one or more colleagues register for a single course or multiple courses in the same order

The member or list price applies to the first registrant on the first course in the order, and the group rate price applies to each additional course and/or registrant included in the order.


Training Policies

Course Cancellation Policy

ISA reserves the right to cancel any of our scheduled training courses. In the event of a cancellation, ISA will notify all registrants no later than ten days prior to the scheduled course start date for classroom courses, and no later than two days prior to the scheduled start date for virtual classroom and instructor-guided courses. If a course offering that you are registered for is cancelled, you will be contacted by ISA to transfer your registration to another offering, or to issue a refund.

Student Cancellation Policy

If your plans change and you must cancel your registration, contact ISA customer service at (919) 549-8411 or

  • If you cancel at least two weeks before the start date of the course, you can transfer your registration immediately to another course offering or request a full refund
  • If you cancel less than two weeks before the course start date, there are no refunds, and there are no transfers

ISA is not responsible for any student travel or related scheduling expenses incurred prior to a course cancellation decision.

Students with Special Needs

If you require any special accommodations to attend an ISA training course at any location, please indicate this on your registration order in the comments section and explain your specific needs. ISA customer service will be happy to assist you at +1 919-549-8411 or

Training Records

ISA is required to maintain a copy of all customer training records for a minimum of seven years from the date of activity. You may request a copy of your complete ISA training-related transcript by contacting ISA customer service at or (919) 549-8411. We will respond to your request within two business days.

Privacy Policy

In providing service to you, ISA and affiliated organizations must collect certain information, such as your address, phone number, fax number, email address, and other contact, profile, and billing information. We collect this kind of information only by voluntary disclosure directly from you. This personal information may be requested on a variety of transactional forms, including our membership application, product order forms, and event registrations. These forms may be either traditional paper-based forms in catalogs, brochures, or flyers or electronic based forms on our website or at events. The information we collect is intended to allow us to process your transaction and better serve you. For more information, view the ISA privacy policy.


Full payment is due at the time of registration and must be received prior to the first day of the course.

Money Back Guarantee

Our goal is to exceed your expectations. If you are not completely satisfied with your ISA training course experience, ISA will issue a full refund. Contact ISA customer service at (919) 549-8411 or for assistance and terms.

Payment Methods

Credit card, company purchase order, and/or company checks are acceptable methods of payment. If payment is not received in advance, your course seat is not guaranteed. All course prices are subject to change without notice.

Tax Deduction

Educational expenses used to maintain and improve your professional skills may be tax deductible. Check with your tax advisor.

Helpful Links

Certificate Programs

Certificates provide assurance to current and prospective employers that you have what it takes to get the job done.

View Certificate Programs

Course Formats

ISA offers training in a variety of flexible formats, including: in-person and online. 

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Custom Training Solutions

ISA brings its industry-leading instructors, proven training materials, and indispensable hands-on training devices directly to you. 

View Custom Training Information

Training Partners

ISA works with an elite group of global training partners to bring world-class training to students around the world.

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Learning Environment

ISA is committed to providing a learning environment that is free from discrimination and harassment. 

View Training Policies