• Privacy Statement

    In providing service to you, ISA and affiliated organizations must collect certain information, such as your address, phone number, fax number, email address, and other contact, profile, and billing information. We collect this kind of information only by voluntary disclosure directly from you. This type of personal information may be requested on a variety of transactional forms, including our membership application, product order forms, and event registrations. These forms may be either traditional paper-based forms in catalogs, brochures, or flyers or electronic based forms on our Web site or at events. The information we collect is intended to allow us to process your transaction and better serve you.

    To help you understand how we use your personal information, we have developed a privacy policy. Our privacy policy is based on these principles:

    • We will disclose how we use the information we collect;
    • We will give you an opportunity to restrict our use of the information;
    • We will give you an opportunity to tell us not to give the information to others;
    • We will use commercially reasonable means to minimize the risk of unauthorized disclosures;
    • We will use commercially reasonable means to maintain the information accurately; and
    • We will give you an opportunity to correct the information in our records when it has been erroneously recorded.

    These principles and our policy apply whether we collect the information by paper or electronic form.

    How we use your Personal Information

    Our membership application form requires members to give us contact information (like your address, phone number, and email address) and demographic and profile information (like your zip code, age, industry, and areas of interest). We also collect limited financial information such as a check or credit card number. We use the personal information primarily to provide membership services by mail or email. Those services involve periodically mailing our member and customer communications, as well as catalogs and promotions of products and services we offer, and other membership related information. The services also include an online membership directory that is available to ISA Members. From time to time, we will permit companies who feel they have something of value to offer to our members to receive and use the personal information. Financial information is used solely for payment of the membership dues. The collected demographic and profile data is used to tailor membership and promotional information based on the member's known interests.

    We collect similar information from customers, both members and nonmembers, who request information or purchase products, and services from us. This information is collected on an order form, an event registration form, or other form. We collect contact information (like address, fax number, phone number, and email address), profile, and financial information (like an account or credit card number). Contact information is used primarily to fulfill orders and to get in touch with the customer when necessary. We also use the contact and profile information to promote our products and services that we believe may be of interest to the customer. We make this contact and profile information available to other companies who want to promote their products or services they believe may be of interest to our customers. Financial information is solely for payment of our products and services by the customer.

    Member and customer financial information will be transmitted as necessary and required to banks and credit card or other financial transaction processer for the processing of such payments to our accounts. Customer financial information will be maintained by us and the banks, credit card, or other financial transaction processer as necessary and required for the processing of transactions and for auditing, legal, or other similar business purposes. Such financial information will not be transmitted to unrelated third parties.


    Web Site Specific Issues

    IP Addresses - The ISA and affiliated organization web sites automatically record in a log file the internet address of the computer accessing the site as well as the time and date of the access. This information does not personally identify you or contain your name or e-mail address. We use information from this log to help diagnose problems with our server and to administer our Web site.



    Our sites use "cookies" on a limited basis to:

    • Keep track of items placed in your shopping basket
    • Deliver online training and web seminar content
    • Remember your name on subsequent visits
    • At your request, keep you logged into the site until you click on "Log Out."

    When your Web browser accesses certain pages on the sites, our server asks if it can store a cookie (small text file) on your computer. Cookies are not programs and are not known to be damaging to your computer. Most browsers have an optional setting to deny cookies. If you use this setting, and are not making online purchases, accessing online training/archived Web seminar resources, or accessing online Member benefits you should have no problem accessing content that is open to everyone. However, to make a purchase on our sites, participate in ISA's online training/archived web seminars, or access online Member benefits, your system must be set up to allow a cookie to be set.

    In most versions of Internet Explorer, check your settings by clicking on "Tools", "Internet Options", and then "Privacy."

    In most versions of Netscape, check your settings by clicking on "Edit", "Preferences", and then "Privacy."

    If, on the login page, you check "Please keep me logged in" your login information will be stored in a cookie. When your information is stored in a cookie, if you login to an ISA site from the computer on which the cookie resides, you will not be logged out until you click on "Log Out." If you do choose to accept the cookie to remain logged in, please note that if you put something in your shopping basket and do not subsequently access another web page on an ISA site within 20 minutes, the items in your shopping basket will be removed or moved to your saved basket.


    E-mail Lists

    If you voluntarily disclose personal information to an e-mail list, user forum, or other messaging system on a Web site, that information is available to anyone who can access that area. We cannot control what others may do with this information. You should refrain from disclosing anything you do not want publicly known in such areas.



    This site contains links to other Web sites. We are not responsible for the privacy practices or the content of such Web sites.


    Limits on Use of Collected Information

    We provide members and customers the opportunity to request that we restrict the use of the personal information collected for purposes other than the current transaction. This request may be made when the information is requested or at a later time. Members and customers may choose to restrict use or disclosure of their name, address, telephone number, or e-mail address by us to others. Members and customers may also elect for us not to use their telephone or e-mail address for our communications.

    To request a limit on the use of your information, contact us by:

    E-mail to: info@isa.org
    Postal mail to: ISA, 67 Alexander Drive, Research Triangle Park, North Carolina 27709 USA
    Telephone: +1 919-549-8411
    Fax: +1 919-549-8288

    If you make this choice, the information will be marked as restricted on our functional databases and, depending on the choice, you may not receive future communications from us.

    We will disclose your personal information, including the content of messages placed on our sites or bulletin boards, without notice if required to do so by law or in response to legal process (such as a subpoena, search warrant, or court order) that we believe is valid or if we believe it necessary to protect and defend the rights or property of ISA or affiliated organizations. We will also disclose your personal information to appropriate law enforcement authorities, voluntarily or in response to a request, if we believe there are urgent or emergency circumstances making it necessary to disclose the information to protect the personal safety of users of our sites, the staff, or the general public. We will disclose the information under such circumstances even if you have requested us not to disclose the information to third parties.



    Members and customers may change or correct information previously provided by contacting us as described above. Additionally, members may edit their own record online.

    To edit the record online, log in to the ISA website. Click on My ISA Account and choose Phone and Email. Under Email, click on “Opt-in and Opt-out to ISA Emails” and designate your preferences.



    If you have any questions about this privacy statement, the practices of this site, or your dealings with us, you can contact us using one of the above methods.

    This statement was prepared to conform to the guidelines recommended by the United States Department of Commerce and other agencies and organizations.

    We reserve the right to modify its privacy policies and practices at any time without notice. This statement does not and is not intended to create any contractual or other legal rights. The policies in this statement continue in effect as of the last review on 1 May 2002.