Scheduling a Certification or Certificate Exam

After ISA submits a list of candidates to Scantron, our testing facilitator, they will email a Notice to Schedule (NTS) email from candidatesupport@scantron.com. Candidates must follow the instructions in the email to schedule either online or on-site testing through the online test scheduling system.

Candidates in the United States and Canada must submit their scheduling requests at least two (2) calendar days prior to their preferred test dates. Candidates in other countries should submit their scheduling requests at least five (5) calendar days prior to their preferred test dates.
 
It is important to be certain when selecting the time and the way you want to take the test. You may incur fees if you change the time and method of testing. Upon completing the scheduling process, Scantron will email a confirmation notice to you. Print the confirmation notice so that you can take it to the test site on the scheduled test date or have a copy available to show the proctor via the webcam during the online test.

If you do not receive confirmation within two (2) business days of submitting the request, please contact Scantron by phone at (919) 572-6880 or email candidatesupport@scantron.com.

Eligibility Period/Testing Window

If you are taking a certificate exam, you have a six (6) month eligibility period. Your eligibility period begins on the day you submit your course completion certificate to certifications@isa.org and request your test. Certificate tests are listed below:

  • ISA/IEC 61511 SIS Fundamentals Specialist (SFS)
  • ISA/IEC 61511 SIL Selection Specialist (SSS)
  • ISA/IEC 61511 SIL Verification Specialist (SVS)
  • ISA/IEC 62443 Cybersecurity Fundamentals Specialist (CFS)
  • ISA/IEC 62443 Cybersecurity Risk Assessment Specialist CRAS)
  • ISA/IEC 62443 Cybersecurity Design Specialist (CDS)
  • ISA/IEC 62443 Cybersecurity Maintenance Specialist (CMS)

If you are taking an associate exam, you have a six (6) month eligibility period. Your eligibility period begins on the day you submit your course completion certificate and request your test. If you take the Associate test only, the beginning date is the day you apply for and purchase the test. 

  • Certified Automation Professional Associate
  • Control Systems Technician Associate

If you are taking a certification test (CAP or CCST), you have a twelve (12) month testing window.  Each year, the certification exams are available at a test center or online during three testing windows (see chart below). Each exam testing window will have a deadline for applications to be considered for testing in that window. Eligible candidates will only be able to test during the following testing windows. 

Exam Testing Window Exam Application Postmark/Submission Deadline
Window 1: 1 March 2021 – 28 February 2022 15 January 2021
Window 2: 1 July 2021 – 30 June 2022 15 May 2021
Window 3: 1 November 2021 – 31 October 2022 15 September 2021

 

Certification tests are listed below:

  • Certified Automation Professional ® (CAP ®)
  • Certified Control System Technician ® (CCST ®) Level I
  • Certified Control System Technician ® (CCST ®) Level II - Specialist
  • Certified Control System Technician ® (CCST ®) Level III - Master

Verifying Computer Set-Up for Online Testing

Your Notice to Schedule (NTS) email from Scantron will have links for you to test your computer system. It is important to verify that your computer meets the minimum requirements below and that you have reliable access to the Internet. An internet connection disruption will suspend the test session.

  • The computer should have 1 GB of RAM or higher
  • A high-speed Internet connection with a 2 Mbps upload speed and a 2 Mbps download speed is required. Wireless is acceptable; however, a wired connection is preferred
  • You must have a webcam with 640×480 video pixel resolution (a laptop camera is acceptable)
  • The speakers must work and be connected to the computer
  • You will need a microphone connected to the computer (such as a webcam with a built-in microphone)
  • The computer must be compatible with Internet Explorer, Firefox, Chrome, or Safari.
  • You must have admin access
  • You must download ZOOM in advance by clicking here and selecting Zoom Client for Meetings

If you have computer system questions after following the instructions in the NTS email, please contact Scantron by phone at (919) 572-6880 or email candidatesupport@scantron.com

Items to Bring to the Testing Site

Bring your government issued photo ID and the printed test confirmation notice you received from Scantron. No other items can be brought into the test environment. A calculator and any other available resource materials will be provided on the computer for those taking the test electronically.

All tests are closed book for both electronic and private site tests. No reference material will be allowed in any test room. For tests taken at an on-site location, a place for personal items, such as a pocketbook, tablet, mobile phone, or pager will be made available to you. Please note that storage space will be limited. 

Cancelling a Test

You can cancel a test through the online test scheduling system.

  • Online test appointments must be cancelled no less than 24 hours prior to the scheduled appointment date and time. There is no cancellation fee. 
  • On-site test appointments must be cancelled no less than two (2) calendar days prior to the scheduled testing appointment. There is a cancellation fee of 50 USD payable to Scantron via a secure e-commerce site (credit card).

Scheduling a Retest

You may retest as many times as needed within your eligibility period or test window. However, there is a retest fee that is payable to ISA. Email certifications@isa.org with the request.
 
If you are outside your eligibility period or test window, you may have to retake the course before retaking the test. Email your request to certifications@isa.org.
 
If you are within your eligibility period or test window, you may reschedule your testing appointment before the online and on-site test reschedule cut-off times via the online test scheduling system.

Rescheduling an online test to an online test
  • The reschedule cut-off time is no less than 24 hours prior to the scheduled appointment date and time
  • There is no rescheduling fee
Rescheduling an on-site test to an on-site test
  • The reschedule cut-off time is no later than two (2) calendar days prior to the testing appointment
  • There is a rescheduling fee of 50 USD payable to Scantron via a secure e-commerce site (credit card)
Rescheduling from an on-site test to an online test
  • The reschedule cut-off time is no later than two (2) calendar days prior to the testing appointment at the Scantron test site
  • You must reschedule the new online testing appointment no less than 24 hours prior to the scheduled appointment date and time
  • There is a rescheduling fee of 50 USD payable to Scantron via a secure e-commerce site (credit card)
Rescheduling from an online test to an on-site test
  • The reschedule cut-off time is at least 24 hours in advance of the testing appointment
  • You must reschedule the new testing appointment no less than two (2) calendar days in advance of the testing appointment at a Scantron test site
  • There is no rescheduling fee

Rescheduling Missed Tests

You may reschedule a missed testing appointment, provided you are within your eligibility period or test window.  However, you will incur a reschedule fee, payable to ISA.  To reschedule, contact one of ISA’s Customer Support representatives at info@ISA.org or +1 (919) 549-8411 or email certifications@isa.org with the request.

Retaking Missed Tests

If you are within your eligibility period or test window, you may retake a missed test. However, there will be a reschedule fee, payable to ISA. To reschedule, contact one of ISA’s Customer Support representatives at info@ISA.org or +1 (919) 549-8411 or email certifications@isa.org with the request.
 
You may qualify for an exception if you meet certain conditions and submit documentation to Scantron no later than five (5) calendar days after the scheduled testing appointment. If the exception is approved, there will be a no-show exemption fee of 50 USD payable via secure e-commerce (credit card) and collected by Scantron. Please contact Scantron by phone at (919) 572-6880 or email candidatesupport@scantron.com for more details. 

Test Results

Scantron will email the results to you immediately after you complete the test. If you pass the test, you will receive an email containing a digital badge from isa_badges@isa.org within 24-hours of completing the test. If you fail the test, you will receive a score report that lists the domains and indicates the percentage of questions answered correctly within each domain. Note that the percentages are not used to calculate a candidate’s passing score  (see How is the passing score set? on the ISA Certified Control Systems Technician (CCST) Program FAQ page).

If you do not receive an email containing your results within 24 hours, please contact Scantron by phone at (919) 572-6880 or email candidatesupport@scantron.com.   

Special Test Accommodations

Candidates who request special test accommodations under the Americans with Disabilities Act (or a similar international standard) must submit their test scheduling requests at least 30 days prior to their preferred test dates. Note that some special test accommodations may not be available for online testing.

If you have a request, contact one of ISA's Customer Support representatives at +1 919-549-8411 or email certifications@isa.org.

Contact Scantron

You can contact Scantron by phone at (919) 572-6880 or email candidatesupport@scantron.com.

Scantron's business hours are Monday through Friday from 8:30 a.m. to 5:30 p.m. and Saturday from 8:30 a.m. to 4:00 p.m. Eastern Time, excluding holidays. Voice mail will accept candidate inquiries outside of these business hours.