CSIA updates Best Practices and Benchmarks Manual
Version 4.0 of the Control System Integrators Association's Best Practices and Benchmarks Manual includes a new section establishing best practices for service and support functions. The release is the fourth major revision of the manual since its original release in 1997, covering a wide range of management practices, including financial management, project management, quality assurance, human resources, and marketing, providing a roadmap for system integrators who are seeking to improve their business as well as seeking CSIA certification.
The new service and support section covers strategy, methodology, organizational structure, and management topics unique to how an integrator provides service and support for clients to meet their needs after installation of a control system. Other changes in the new version include clarification and document reorganization to help improve the understanding and flow of the document, based on feedback received by the independent auditors who conduct certification audits. The marketing section was completely refined and reorganized, based on recommendations from the CSIA Sales Excellence Council.
To become CSIA certified, members must demonstrate in an independent audit that their firms meet or exceed 79 audit criteria that are derived directly from the Best Practices and Benchmarks Manual. Certified members are re-audited every three years and recertified if they meet current performance standards.
The CSIA Best Practices and Benchmarks Manual is available only to CSIA members; however, information about the manual and the audit criteria appears on the association's website.
-News brief courtesy of Automation.com