Shop

Artificial Intelligence Notice: ISA prohibits the entry of any ISA intellectual property (“ISA IP”), including standards, publications, training or other materials into any form of Artificial Intelligence (AI) tools, such as ChatGPT. Additionally, creating derivatives of ISA IP using AI is also prohibited without express written permission from ISA’s CEO. In the case of such use, ISA will suspend a licensee’s access to ISA IP, and further legal action will be considered. Please review ISA's policies for Use of AI Tools, Intellectual Property and Terms and Conditions for further information.

Important Notice: Print books are temporarily unavailable. As of 12 August 2025, print books are no longer available for purchase on isa.org, but beginning 1 January 2026, they will be available for purchase through our publishing partner, Wiley. Kindle and ePub formats are still available via the links on each book's product page on isa.org. Learn More.

  • CCST
ISA Certified Control Systems Technician (CCST) program

Certified Control System Technicians (CCSTs) calibrate, document, troubleshoot, and repair/replace instrumentation for systems that measure and control level, temperature, pressure, flow, and other process variables.

CCST question

The _________________ process confirms that a company (1) documents what it does, (2) does what it documents, and (3) documents that it did it.

A. ISA12.11
B. ISO 9000
C. NFPA: 70-84
D. CENELEC
 

CCST Answer

The correct answer is B, "ISO 9000." ISO 9000 is a family of international quality management systems standards designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or service. In short, this standard verifies that a company has a set of written procedures for manufacturing its product or service, that it follows these procedures 100 percent of the time, and that it documents that these procedures have been followed.

ISA12 is a group of standards relating to electrical equipment in hazardous (classified) locations. NFPA: 70-84 is the National Electrical Code (NEC). CENELEC is the European Community for Electrotechnical Standardization electrical standard.

Reference: Goettsche, L.D. (Editor), Maintenance of Instruments and Systems, Second Edition, ISA, 2005.

Reader Feedback


We want to hear from you! Please send us your comments and questions about this topic to InTechmagazine@isa.org.



Like This Article?

Subscribe Now!

About The Author