Frequently Asked Questions

How do I apply for Life Member?
You no longer need to apply for Life Membership, our new database system will automatically make the calculation and notify us when you are eligible.
How can I opt out?
You can manage your communication preferences through your profile.
How do I reset my password?
Click on the Login link in the upper-right hand side of the screen, then choose "Forgot Your Password" below the Login button.
I cannot log into the website
If you're having difficulty logging into the website, please contact our Customer Service team via email at
Where is the Training Course Calendar?

You can find the Training Events and Course Calendar here.

How do I renew my Certification?
For more information on renewing your certification, please visit the corresponding page for CAP, CCST, ISA84, and ISA99.