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Intelligent systems (IS) technologies have received much attention in a wide range of process engineering applications including process operations. The explosive development of Internet technologies has created new opportunities and become a serious challenge to both management and technical teams. Objects and components are changing the way everyone relates to their computer and networks. The impact is also being seen in the manufacturing community, and most people believe that the rate of change will continue to increase.All information technology systems have data and communications tools for personnel. Companies must have a strategy to leverage information in their manufacturing plants within the supply chain to empower all employees. If accurate information is not available, more inventory must be maintained at both ends of the supply chain. The Industrial Desktop environment allows users to automate decisions, intelligently analyze large amounts of data, and learn from past experiences. Users can adapt their desktop according to their domain knowledge, roles, skills and responsibilities. This strategy enhances collaboration between working groups (Operations, Management, Maintenance, and Engineering).This paper presents a detailed description of the data hierarchy and new methods to transform data into information/ decision required for improving enterprise wide plant operations. The best method to enable active decision-making and collaboration between diverse teams is continuous improvement and innovation fueled by data collection and analysis. Two case studies are presented to demonstrate these emerging technologies.
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