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"What Went Wrong?" has revolutionised the way industry views safety. The new edition continues and extends the wisdom, innovations and strategies of previous editions, by introducing new material on recent incidents, and adding an extensive new section that shows how many accidents occur through simple miscommunications within the organisation, and how strightforward changes in design can often remove or reduce opportunities for human errors. Kletz's approach to learning as deeply as possible from previous experiences is made yet more valuable in this new edtion, which for the first time brings together the approaches and cases of 'What went wrong' with the managerially focussed material previously published in 'Still going wrong'. Updated and supplemented with new cases and analysis, this fifth edition is the ultimate resource of experienced based anaylsis and guidance for the safety and loss prevention professionals.
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