CIS Ecosystem management solution

CIS Ecosystem Solutions, a management solution for electric, gas, and water utility companies in North America, enables utilities to meet the needs of a rapidly changing customer management landscape without the need for a full-scale CIS replacement. Vertex will deliver this solution to clients using their delivery model of choice, whether as a project, managed service, or software-as-a-service (SaaS) in the cloud. Vertex’s CIS Ecosystem applications extend the front office and back office capabilities of legacy CIS systems. All applications are modular by design and adhere to Service Oriented Architecture (SOA) principles, speeding the time and lowering the costs of integration into a utility company’s existing legacy CIS.
Vertex CIS Ecosystem™ applications include: Vertex Advanced Rating Suite, which extends back office capabilities and performs near real-time calculations needed to support usage thresholds, demand management programs, and other non-billing needs; and Vertex Self-Service Suite, which extends front office systems and provides a convenient way for end-use customers to contact their utility and securely manage their accounts.
The availability of Vertex’s CIS Ecosystem is an answer to rapid and unprecedented transformation affecting utility customer management. Smart grid implementation, underway in many utilities in North America, will require a focus on the end-use customer experience, and more complex rating structures and measurement cycles. In addition, utility budgets are under significant pressure as a result of the large investments in infrastructure, smart grid, energy efficiency programs, etc. – leaving limited capital dollars to do a traditional CIS replacement.