HomeGeneral Information

• Assessing Member Needs - This module covers the member data that is available and offers tips on gathering data through written surveys, telephone surveys, focus groups, online surveys, and feedback forms.

• Attracting and Keeping Lifelong Members - This module is designed to discuss ways Section leaders can help recruit and retain members.

• ISA Member Benefits — One Good Deal After Another - Getting the most from your ISA Membership is the focus of this module created for Section leaders to use in educating new members about ISA benefits.

• Meeting Member Needs - This module focuses on ways to find out what the members truly want and will give participants the opportunity to share ideas about programs and tactics that improve member satisfaction.

(These modules are all PowerPoint presentations. If you do not have PowerPoint on your computer you can download the free PowerPoint viewer. If you would like to have access to the "Speaker Notes" for the presentation, please save the file to disk, and then open it in PowerPoint. )